Thursday, 4 December 2014

The top infosec issues of 2014

Security experts spot the trends of the year almost past
There is still time for any list of the “top information security issues of 2014” to be rendered obsolete. The holiday shopping season is just getting into high gear, after all, and everybody knows it was from late November to mid-December last year when the catastrophic Target breach occurred.

But this list is about more than attacks and breaches – it is about broader infosec issues or trends that are likely to shape the future of the industry.
MORE ON NETWORK WORLD: Free security tools you should try

Several experts offered CSO some thoughts on their top picks, what can be learned from them and whether that knowledge can help organizations improve their security posture in the coming year.

Cyber threats trump terrorism
An Associated Press story this past week on the federal government’s $10-billion annual effort to secure its multiple agencies noted, almost in passing, that, “intelligence officials say cybersecurity now trumps terrorism as the No. 1 threat to the U.S.”

That makes sense to Sarah Isaacs, managing partner at Conventus. While cyber attacks have been expanding and evolving for decades, Isaacs said there has been a qualitative change: It is not just criminals trying to steal money – it is nation states using it for espionage and even military advantage.

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In May, “the Department of Justice indicted five members of China’s People’s Liberation Army on felony hacking charges for stealing industrial secrets,” she said. “We’ve never seen that before.”

Then in September, “NATO agreed that a cyber-attack could trigger a military event,” she said. “This is about more than protecting credit cards. This is escalating to new levels.”
"Everyone is oversharing everything. The threats are broad and potentially catastrophic."
sarah isaacs

Sarah Isaacs, managing partner, Conventus
Author, security guru and Co3 Systems CTO Bruce Schneier, would likely agree. In a recent blog post, he wrote that increasingly sophisticated attacks, especially advanced persistent threats (APT) that are not about financial theft, are coming from, “a new sort of attacker, which requires a new threat model.”

There is evidence of that in a recent study by ISACA on APTs. CEO Rob Clyde said 92% of respondents, “feel APTs are a serious threat and have the ability to impact national security and economic stability.”

Clouds – private, public and hybrid – are not new. But the steady increase in the use of cloud storage services is posing larger risks to businesses.

Schneier, in his blog post, said the continuing migration to clouds means, “we've lost control of our computing environment. More of our data is held in the cloud by other companies …”

While experts say cloud service providers frequently provide better security, that may not be true of so-called “shadow” or “rogue” use of clouds by workers who believe that is an easier way to do their jobs than going through IT.

Internet of Everything (IoE) – a hacker frontier
The Internet of Things (IoT) is so last year. It is now the IoE. Smart, embedded devices in homes, cars, electronics, machines, and worn by individuals are now mainstream. They already number in the billions, and estimates of their growth range from 50 billion by 2020 to more than a trillion within the next decade.

And that means a growing tsunami of data flowing to the Internet, where it can be sold for marketing purposes or stolen for more malicious means.

Isaacs, who says she is among those who uses an exercise wearable, said she used “dummy data” to register it. “So nobody knows it’s my data,” she said. “It can’t be mapped directly to me.”

In general, however, she said, “everyone is oversharing everything. The threats are broad and potentially catastrophic. I’m very nervous about the smart cars I see.

There does seem to be an increasing awareness of the privacy implications of smart cars. The AP reported this week that 19 automakers that make most of the cars and trucks sold in the U.S. signed on to a set of principles, delivered to the Federal Trade Commission (FTC), that seek to reassure vehicle owners that the information gathered by those vehicles, “won't be handed over to authorities without a court order, sold to insurance companies or used to bombard them with ads … without their permission.”

The vulnerabilities of “smart” devices to hacking have been demonstrated numerous times, prompting Phil Montgomery, senior vice president of Identiv to call for, “a more regimented standards-based security approach that relies less on outdates processes around username/password technology and more on stronger forms of authentication.”

No parties for third parties
This was the year that the risks of breaches through third-party contractors made it into mainstream consciousness. The Target breach, which exposed 70 million records, was just one of many that came through outside vendors.

Regulatory agencies are trying to maintain that awareness. Stephen Orfei, the new general manager of the Payment Card Industry Security Standards Council (PCI SSC) noted in a recent interview that, “security is only as good as your weakest link – which means the security practices of your business partners should be as high a priority as the integrity of your own systems.”
"Employee negligence was at an all-time high in 2014."
christine marciano

Christine Marciano, president, Cyber Data-Risk Managers
Christine Marciano, president of Cyber Data-Risk Managers, said that in addition to vetting vendors for rigorous security standards, companies should, “require their vendors to carry and purchase cyber/data breach insurance, to indemnify them for any costs associated with a data breach caused by the vendor’s negligence.”

The porous, sometimes malicious, human OS
While third parties may be a weak link in the security chain, that is less likely due to technology and more due to the human factor.

It was former National Security Agency contractor Edward Snowden who brought the risks of malicious insiders to international attention in 2013, but the danger to enterprises can be just as great from loyal insiders who are simply "clueless or careless," and fall for social engineering scams.

Joseph Loomis, founder and CEO of CyberSponse, said he is, “sure there are major companies out there with little controls over their employees and their access rights. Who is watching who and what they’re doing?”

It is also about employees controlling themselves when presented with ever-more persuasive social engineering attacks.

The federal government reported earlier this year that 63 percent of the breaches of its systems in 2013 were due to human error.

According to Marciano, “employee negligence was at an all-time high in 2014,” with the problems ranging from, “failure to perform routine security procedures to lack of security awareness, routine mistakes and misconduct.”

Eldon Sprickerhoff, cofounder and chief security strategist at eSentire, noted that, “phishing emails are getting better and better. I’ve seen some that were so well targeted, so well done that I could not tell the difference.”

And it is not just the average worker who is a problem. Identity Finder CEO Todd Feinman said the problem goes all the way to the top. “Many executives don’t know where their sensitive data is so they don’t know how to protect it,” he said.

Ubiquitous BYOD
While BYOD is now mainstream in the workplace, Isaacs calls the increased focus on mobile computing, “very scary, and it’s going to get even worse.”

BYOD is now bringing, “extremely unreliable business applications inside the walls of corporations,” she said. “There are a lot of software vulnerabilities. Every app that is free or 99 cents, probably doesn’t have great level of security. And people don’t install patches either.”

According to Clyde, “there are now many times more mobile devices than PCs in the world. In fact, in many regions of the world, mobile devices are the only way most users connect to the Internet,” yet security remains a relative afterthought.

ISACA found that, “fewer than half (45%) have changed an online password or PIN code.

And now, connected wearable devices (BYOW) are becoming common in the workplace, yet, “a majority of professionals say their BYOD policy does not address wearable tech, and some do not even have a BYOD policy,” Clyde said.

The age of Incident Response (IR)
All of the above issues have led to an increased focus on IR. According to Schneier, this is not just the year but the decade of IR, following a decade of protection products and another of detection products.

In his blog post, he cited three trends: More data held in the cloud and more networks outsourced; more APTs by nation states and; a continuing lack of investment in protection and detection, leaving the bulk of the burden on response.
"Incident Response is, 'the hardest job in security'."
tom bain

Tom Bain, vice president, CounterTack
But IR has been more on everybody’s lips in 2014 than even a couple of years ago. The mantra of security experts is that it is not a matter of if, but when, an organization will be breached, and that an effective IR plan (combined with detection) can make attacks more of a nuisance than a disaster.

Getting IR right is crucial, but Tom Bain, vice president of CounterTack, calls it, “the hardest job in security. You can have all the technology in place to detect, prevent and analyze, but if your workflow is broken, or the team is so inundated with incident investigation, you are still vulnerable,” he said.

More regulation, please

An industry that generally decries government regulation – retail – is now singing the opposite tune when it comes to cyber security.

A Nov. 6 letter signed by 44 state and national organizations representing retailers, addressed to the leaders of both houses of Congress, called for, “a single federal law applying to all breached entities (to) ensure clear, concise and consistent notices to all affected consumers regardless of where they live or where the breach occurs.”

Sprickerhoff said such a law would be, “a good first step. There are 38 states with different definitions of what is a breach, so things are getting a bit out of hand,” he said. “If you had unifying description of what needs to be done, that’s not a bad thing.”

But, of course, notification is not the same as improving security. And there are limits to what regulation can accomplish in that area.
"I would prefer that organizations focus on results or outputs, like what was the time from detection to containment."
richard bejtlich

Richard Bejtlich, chief security strategist, FireEye
“I worry that ‘compliance with frameworks’ attracts a lot of attention,” said Richard Bejtlich, chief security strategist at FireEye. “I would prefer that organizations focus on results or outputs, like what was the time from detection to containment?

“Until organizations track those metrics, based on results, they will not really know if their security posture is improving,” he said.

What to do?
There are, of course, no magic bullets in security. Isaacs said, noting that it’s almost impossible to say what is the biggest threat. “I heard a speech where it was described as, “death by a thousand cuts,” she said.

But experts do have suggestions. Sprickerhoff said more training is crucial, not just the security awareness of employees, but the next generation of IT security experts.

“I don’t think it’s ever been harder to find good people in IT security,” he said. “There’s not much in course work at the college level.”

Eyal Firstenberg, vice president research, LightCyber, said improving security is going to take a combination of technology and training.

“There is a need for fast and accurate alerts and notifications, which ultimately determine the outcome of these cyber engagements,” he said, but added that, “organizations need more professional diagnosticians on staff who are trained to know what threats are real and need to be addressed, and which ones aren’t.”

Ashley Hernandez, an instructor for Guidance Software, calls for more communication among organizations. “Security professionals need to have a way to share intelligence about patterns or attack types to others in their industry or trusted security groups,” she said.

Clyde notes that ISACA, “has a number of programs, from risk governance frameworks like COBIT 5 to the Cybersecurity Nexus (CSX), to ensure cybersecurity professionals have the skills they need to defend enterprises from the plethora of threats.”

Finally, Loomis offers a short list:
Improve procurement processes. “It takes too long to buy new tools,” he said.
Start educating your staff on what the DHS and NIST Frameworks really are. Read the MITRE book on the 10 strategies to a world-class SOC.
Stop believing the marketing and get real-world feedback on tools. “Security has put a lot of money into marketing, but that doesn’t mean the solution is right for the organization,” he said.
Run simulations. “When was the last time a company ran a real cyber drill?” he asked.
Stop following paper policy, “Militarizing your team, running drills, making it second nature is what will help the response process, not following a check list,” he said.

Saturday, 12 July 2014

CompTIA Server+ Certification

The Server+ Certification is provided by CompTIA, which is a non-profit trade association and provides various professional certifications for the IT industry, all over the world. CompTIA’s certifications including the Server+ certification are recognized by the American National Standards Institute (ANSI) which increases their significance in the IT industry.

CompTIA Server+ certification is a vendor-neutral certification for Professionals working in environments or providing technical support to servers. Server+ certification focuses on the knowledge and practical skills of IT professionals regarding server hardware and server operating systems, server specific concepts such as RAID, SCSI, multiple CPUs and disaster recovery.

Professionals certified with CompTIA’s Server+ certification having authenticated technical knowledge and skills which are required in a server based environment including the installation, maintenance, troubleshooting and providing support for server hardware and software. The Server+ exam covers in detail server related procedures such as virtualization, disaster recovery and server security policies.

Exam Requirements

Server+ certification was initially developed in 2001 and was later updated in 2005 and then in 2009. CompTIA’s recommendations regarding Server+ include that the candidates should be having 18 to 24 months of experience related to Industry Standard Server Architecture (ISSA) technology and a CompTIA A+ certification, although the latter is not an official pre-requisites in any way. The latest Server+ certification exam is known as SK0-003 and the exam consists of 100 questions which have to be attempted within 90 minutes. The passing score on a scale of 100 – 900 is 750. The exam is currently available in English language only and costs $239 for each attempt, with discounts available for CompTIA members.

The Server+ certification has the advantage of Lifetime validity and also in the combination forms of A+/Network+, A+/Server+ or with Security+ certifications, It also works a s an elective exam for Microsoft Certified Systems Administrator (MCSA) certification.

Exam Topics

The latest version of the Server+ certification exam was designed to accommodate the advancements in the server technology field that have occurred since the last exam version of 2005. The latest edition of the Server+ certification known as the Server+ exam SK0-003 covers the following six domains of expertise:

System Hardware
Software
Storage
IT Environment
Disaster Recovery
Troubleshooting

In contrast to the 2009 version of the exam, the previous version, Server+ exam SK0-002 covered the following eight domains:
General Server Hardware Knowledge
Installation
Configuration
Upgrading
Proactive Maintenance
Environment
Troubleshooting and Problem Determination
Disaster Recovery

Candidates can take the Server+ exams at the Pearson VUE and Prometric testing centers all over the world. Possibility remains that the latest version of the exam SK0-003 will be released internationally in the form of phases as it is translated into other languages. The previous version Server+ exam SK0-002 is expected to be retired by the end of the year.


Monday, 7 July 2014

CompTIA Linux+ Certification 2014

The Linux+ Certification 2014 is provided by CompTIA, which is a non-profit trade association and provides various professional certifications for the IT industry, all over the world. CompTIA also provides membership programs which include informative resources for the businesses and allows them to stay updated and at the forefront of the IT industry. CompTIA’s certifications including the Server+ certification are recognized by the American National Standards Institute (ANSI) which increases their significance in the IT industry.

CompTIA’s Linux+ Certification 2014 focuses on knowledge of the Linux operating system and its variant operating systems, including details regarding their installation and operation and the basic concepts of free software and open source licenses, associated with these operating systems. Professionals having the Linux+ Certification 2014 have the skills and knowledge to use the Linux command line, perform installation, configuration and maintenance of Linux workstations as well as assisting users with Linux.

Ever since its release the CompTIA Linux+ Certification 2014 exam has received some criticism about the huge number of questions related to hardware that were on the exam in its initial versions, the same kind of questions, which were covered on the A+ exam also. However the newest version of the exam has removed this discrepancy. The evolution of the CompTIA Linux+ Certification 2014 began in July, 2008 and incorporated a Job Task Analysis (JTA), in which subject experts on the operating system evaluated job roles and assignments of IT professionals involved with open source operating systems. This information is then used for the purpose of to updating the exam objectives of Linux+ Certification 2014s.

Linux+ Certification 2014 Requirements

Candidates attempting the Linux+ Certification 2014 must have 6 to 12 months of practical experience using the Linux operating system and its administration. The certification consists of two exams the LX0-101 and LX0-102. There are 60 questions on each exam and the duration of the exams is 90 minutes Passing score of 500 is required on a scale of 200-800. Currently the exam is available in English language with the German, Brazilian, Portuguese, Chinese and Spanish languages versions planned to be introduced soon by CompTIA.

CompTIA’s recommendations for Linux+ prerequisites are the CompTIA A+ and CompTIA Network+ certifications along with practical experience. The previous version of the Linux+ Certification 2014 exam was the exam XK0-002, which is scheduled to be retired at the end of October 2010.

Exam Topics

Exam topics frequently include subject matter related to the installation methods of Linux, configuration of boot loader, RPM management systems, working with Linux directories using the command line and bash shell, security matters, network administration, mounting file systems and configuration files of applications that Linux servers commonly run. Also included are topics about system architecture, GNU and Unix commands, devices under Linux, file systems and their hierarchy standard.

The configuration and usage of the X Window system is also a part of formal exam objectives, but questions regarding this topic rarely appear in the exam. The reason for this that the exam is concentrated more on use and working of the Linux operating system in the server and networks domain as compared to its use as a desktop

Friday, 7 March 2014

MB0-001 CompTIA Mobility+ Certification Exam


QUESTION 1
Which of the following would be used to enforce a policy requiring two-factor authentication on
certain mobile devices?

A. Username and password
B. Facial recognition and PIN
C. Pattern unlock and password
D. Fingerprint and retina scan

Answer: B

Explanation:


QUESTION 2
An employee reports a network connectivity issue to the helpdesk. Which of the following steps
should be taken before escalating the issue?

A. Identify and document the issue, questioning the obvious
B. Attempt to resolve the network issue by rebooting a server
C. Ask the user to remote their machine and wait 15 minutes before calling back
D. Document resolution outcomes and lessons learned

Answer: A

Explanation:


QUESTION 3
Which of the following can be applied to a mobile device to support a corporate mandate which
does not allow Internet gambling activities?

A. Network IDS
B. Host IDS
C. Software antivirus
D. Content filtering

Answer: D

Explanation:


QUESTION 4
When setting up a wireless access point for 802.11g, the user must ensure mobile devices utilize
which of the following frequency bands?

A. 2.4 MHz
B. 5 MHz
C. 5 GHz

Answer: A

Explanation:


QUESTION 5
Which of the following is a topology that uses multiple access points to communicate with each
other to pass data?

A. Filter
B. Mesh
C. Modulate
D. Backhaul

Answer: B

Explanation:



Friday, 31 January 2014

Payments made via mobile devices surge to about 20% of all transactions, processor says

Apple tablet now in lead but Android devices not far behind, firm's analysis shows

Payments made with mobile devices such as smartphones and tablets rose 55% over last year, reaching a total of 19.5% of all transactions processed worldwide in December by Amsterdam’s Adyen.

Apple iPads and iPhones were the most used devices for mobile payments, according to Adyen’s tally, with the iPad accounting for 41% of mobile transactions during the busy September to December holiday shopping period. The Apple iPhone took the second spot with 31.6% of mobile-payment transactions, while Android smartphones stood at 20% and Android tablets at just 6.6%. Microsoft Windows Mobile and BlackBerry devices each accounted for less than 1%.

In terms of smartphones used for mobile payments, “Android looks to be steadily closing the gap on the iPhone’s lead,” Adyen stated. The outfit saw iPhone’s share drop from 68.5% in April 2013 to 60% in December, while Android devices rose from 30.7% to 38.6%. Adyen said that shift appears to be due to the increasing numbers of Android devices, particularly those from Samsung.

+ Also on NetworkWorld: Apple reportedly interested in getting into mobile payments | Report: Spy agencies collude to collect personal data from mobile apps +

This trend in payments made via smartphones and tablets will influence how merchants design payment pages, Adyen points out, adding it’s worth noting that tablets are the preferred mobile device among shoppers now for more high-transaction purchases.
Adyen processes over 250 payment methods, including Visa, MasterCard and American Express, and 187 currencies on six continents, for a total of about $14 billion in payments, and its customers include Groupon, Mango, KLM, CityJet and Vodafone.

Adyens’ analysis covered industries that include travel, retail, ticketing, gaming, and digital goods. In retail, individuals are said to be spending more on average through payments made on tablets than PCs. Roelant Prins, chief commerce officer at Adyen, said it’s vital for merchants to keep up with the evolution of mobile devices and consumer behavior and use this knowledge strategically in their planning.




Sunday, 5 January 2014

FC0-U11 CompTIA Strata Fundamentals of PC Functionality Exam


QUESTION 1
You are working with a team that will be bringing in new computers to a sales department at a
company. The sales team would like to keep not only their old files, but system settings as well on
the new PC's. What should you do?

A. Do a system backup (complete) on each old machine, then restore it onto the new machines.
B. Copy the files and the Windows Registry to a removable media then copy it onto the new
machines.
C. Use the User State Migration tool to move the system settings and files to the new machines.
D. Use the Disk Management tool to move everything to the new computer.

Answer: C

Explanation:


QUESTION 2
Which of the following is designed to infiltrate or damage a computer without the consent of the
owner?

A. Shareware
B. Malware
C. Freeware
D. Stealware

Answer: B

Explanation:


QUESTION 3
Which of the following is a circuit board that is used to extend slots for expansion cards and
provides the ability to connect additional expansion cards to the computer?

A. Audio/modem riser
B. Secure Digital (SD) card
C. Riser card
D. Communication and Networking Riser (CNR)

Answer: C

Explanation:


QUESTION 4
Which of the following is a file management tool?

A. Windows Explorer
B. Device Manager
C. MSCONFIG
D. Defrag

Answer: A

Explanation:


QUESTION 5
Which of the following parts of the computer is built-in to the motherboard?

A. Joystick
B. Mouse
C. Sound card
D. CD-ROM drive

Answer: C

Explanation:


ISS-001 Intel Server Specialist Certification Exam


QUESTION 1
Which of the following documents and tools would a technician use to help determine the correct
parts necessary to build an Intel server? (Select TWO).

A. Quick Start Guide
B. Configuration Guide
C. Intel Server Configurator Tool (SCT)
D. Product Change Notification (PCN)
E. Technical Product Specification (TPS)

Answer: B,C

Explanation:


QUESTION 2
Below is a step in the server management configuration process. Which of the following is true
about this command?

A. This SYSCFG command, Reset Factory Settings, can be used to erase all BMC management
settings. This command can be used to reset the management settings to support reconfiguration
of management, without carrying over previous management settings.
B. This SYSCFG command, Refreshes Sensors, resets the sensor values and forces the BMC to
rescan all sensors to update the Sensor Data Records (SDR). This is used when a system error
has been resolved, but the status remains critical in the SDR.
C. This SYSCFG command, Restore File System, is used to restore a backup of the server
management settings. This is an efficient method of restoring the BMC settings if they have been
lost or deleted.
D. This DOS command allows a super user to replace the file system within the BMC, reformatting
the data area down to a low-level format prior to a system restore.

Answer: A

Explanation:


QUESTION 3
A customer has asked an Intel® Server Specialist to provide them with a 1U, 2-socket server. The
customer has concerns about power consumption. Which of the following configurations would
offer the MOST energy efficient solution?

A. Intel® Server System SR1695WB
B. Intel® Server System SR1630HGP
C. Intel® Server System SR1600URLX
D. Intel® Server System SR2625URBRP

Answer: A

Explanation:


QUESTION 4
A customer is designing a security appliance, and has asked an Intel® Server Specialist to supply
them with a 1-socket rack mount server with as many Gigabit Ethernet ports as possible. Which of
the following configurations would be the MOST appropriate to recommend?

A. Intel® Server System SR1695GPRX, with Intel® Quad Port Gigabit I/O module, and an Intel®
Gigabit ET2 Server Adapter.
B. Intel® Server System SR1630GP, with an Intel® Quad Port Gigabit I/O module.
C. Intel® Modular Server System, with additional Gigabit Ethernet mezzanine cards.
D. Intel® Server System SR1625UR, with Intel® Quad Port Gigabit I/O module, and an Intel®
PRO/1000 PT Server Adapter.

Answer: A

Explanation:


QUESTION 5
Why is it important to update the FRU when first building a system?

A. Updating the FRU enables the server administrator to remotely access the server.
B. Updating the FRU allows the server to configure the fan speed correctly.
C. Updating the FRU allows for the relevant part numbers to be programmed into NVRAM.
D. Updating the FRU makes sure the Management Engine is running the most recent firmware.

Answer: C

Explanation:


Thursday, 2 January 2014

hot IT skills for 2014

Help desk staffers are coveted, but developers are the hottest commodity of all.

When it comes to overall job prospects for IT professionals, 2014 will look a lot like this year, with 32% of companies expecting to increase head count in their IT shops, compared with 33% in 2013, according to Computerworld's annual Forecast survey.

But while demand will remain steady overall, there have been a few changes in the skill sets most desired by hiring managers. Unemployment "is probably close to zero for people with high-demand skill sets," says Michael Kirven, founder and CEO of Mondo, a technology resource provider. Employers in search of top skills, he says, need to be prepared to move fast. "If you want them, you can be 100% sure there are at least two other firms that want them, as well," he says.

(Is your company a great firm? Nominate it for Computerworld's Best Places To Work in IT award.)
New hiresWhat changes do you expect in your IT employee head count in the next 12 months?IncreaseDecreaseRemain the same20102011201220132014Year010203040506070Percent
Data from 2014 Forecast Survey (Base: 221; June 2013), 2013 Survey, 2012 Survey, 2011 Survey and 2010 Survey. Mouse over graph to get data details; click on items in chart key to turn them on and off.

Here's a look at the IT skills that will be in demand next year, according to companies with plans to hire IT professionals in 2014.

1. Programming/application development

• 49% of respondents said that they plan to hire for this skill in the next 12 months.
• Last year's ranking: No. 1

As it did in the 2013 Forecast survey, programming/application development tops the list of hot skills, although just under half of the 221 respondents said they will hire in this area, compared with 60% last year. Scot Melland, CEO of Dice Holdings, parent of IT jobs website Dice.com, concurs that software developers are the most sought-after technology workers and notes that they enjoy one of the lowest unemployment rates around -- just 1.8%, according to the U.S. Bureau of Labor Statistics. It's no wonder, then, that respondents to the Computerworld 2014 Forecast survey named developer and programmer job openings as the most difficult to fill. The hottest specialties within that category, Melland says, are mobile development expertise and experience building secure applications.

Carbonite, an online backup service provider, expects to find a tight market for software developers and engineers as it shifts its business model to focus on the needs of small businesses, says Randy Bogue, vice president of talent at the Boston-based company.
How does your salary compare?

Take Computerworld's 2014 IT Salary Survey.

"While there are a lot of experienced software developers in the Boston area, there are just as many technology companies looking to hire them," he says. "We find this while looking for front-end developers, user experience engineers, mobile developers and pretty much any other software development position."

Lucille Mayer, CIO at BNY Mellon, also expects to have difficulty finding developers. The financial services company has several hundred openings, mainly in New York City and Pittsburgh, and about 40% of those are in development. Another 30% are in infrastructure, 20% are for business analysis/project management positions, and 10% are in management.

"Demand is high for skilled developers with three to five years' experience and a service delivery orientation," says Mayer, who is particularly interested in people with object-oriented development experience. Also important is finding people from diverse backgrounds, with diverse ideas and perspectives, she says.

Hospitality giant Hyatt is transitioning from a reliance on third-party service providers and aims to bring more development talent in-house. "We're looking to hire people who embrace agility and speed to move ideas to prototype and production quickly," says Alex Zoghlin, Hyatt's global head of technology.
2. Help desk/technical support

• 37% of respondents said that they plan to hire for this skill in the next 12 months.
• Last year's ranking: No. 3

Help desk/tech support remained near the top of the list, moving up from No. 3 last year. Melland says that's an encouraging sign for the economy and the overall hiring outlook. "Organizations mainly add help desk and tech support when they're adding workers and expanding their technology infrastructure," he says. Also contributing to demand for support technicians is the fact that many companies are bringing the help desk back in-house after outsourcing that function; that's partly a response to the proliferation of mobile devices and company-provided Web services. Because of the complexity of such setups, "it's important for support staff to really understand what the company is doing, which argues for having this function closer to home," Melland says.

After several years of running a lean support function, Wolverine Advanced Materials in Dearborn, Mich., plans to hire a few help desk staffers in response to business growth and a decision to provide ITIL-based service management, says James Bland, network manager at the automotive materials supplier. "There is growth in the company, so we're more confident in hiring," he says.
3. Networking

• 31% of respondents said that they plan to hire for this skill in the next 12 months.
• Last year's ranking: No. 8

Demand for networking skills jumped to No. 3 from eighth place last year. This correlates with the results of a recent survey by IT hiring firm Robert Half Technology, in which 55% of the respondents named network administration as the skill set most in demand, along with database management.
If you expect your IT employee head count to increase, for which types of skills will you be hiring in the next 12 months?
Programming/application development 49%
Help desk/technical support 37%
Networking 31%
Mobile applications and device management 27%
Project management 25%
Database administration 24%
Security 21%
Business intelligence/analytics 18%
Source: Computerworld Forecast survey; base: 221 IT executive respondents; June 2013

The need for wireless connectivity is probably behind the interest in networking professionals, Melland says. "Demand for people with wireless networking experience is up 9% year over year," he says, and the unemployment rate for network and systems administrators is 1.1%.

Charles Whitby, lead network analyst at the Medical Center of Central Georgia, says growing use of wireless medical devices is definitely fueling his workload. In addition to the increased network traffic they produce, those devices require a lot of troubleshooting -- as is the case when, for example, their firmware needs upgrading but it hasn't been approved by the Food and Drug Administration, he says.

Meanwhile, at Wolverine, Bland is looking to offload some networking responsibilities so he can concentrate on more strategic issues.

 
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